Showing posts with label Maroc Telecom. Show all posts
Showing posts with label Maroc Telecom. Show all posts

Saturday, November 05, 2016

Official! Morocco's VoIP Ban Ends


Morocco's telecommunications operators have been instructed to proceed with the restoration of all VoIP services and telephony across their fixed and mobile networks

According to the National Telecommunications Regulatory Agency (ANRT), "this decision comes after the assessment by the ANRT of the  evolution, at both national and international levels, of the situation of the telecommunications markets and regulatory context, firstly, and, given the requirements of harmonious development of the sector, to the benefit of users on the other."

The ANRT says it will ensure consumers benefit from the best technological developments, in harmony with the requirements of development of the sector and Telcos in compliance with the regulations.

This is not only good news, but a win for commonsense and the people.

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Wednesday, October 26, 2016

Telco Turmoil as CEO is Fired

Yesterday, on The View From Fez, we speculated on the fallout from the VoIP ban fiasco and wrote "the ARNT management has been damaged by the ineptitude of their handling of the issue. If so, as one Moroccan commentator put it, "there may well be a reshuffling of the deck chairs". It appears that is already taking place
Azzedine El Mountassir Billahet, DG ANRT (left) and Mr. Ahizoune, president of Morocco Telecom (right)

Yesterday, (Tuesday, October 25, 2016) the head of the National Telecom Regulatory Agency (ANRT), Azzedine El Mountassir Billah was fired. The cause, according to informed sources, were numerous breaches of the rules of good management which were found by the auditors.

However, Moroccan media point out that his dismissal is probably due to a number of factors and that it is a "curious time for a dismissal".

Azzedine El Mountassir Billah, 59, was director of the ANRT for 8 years.

Moroccan telecoms have been in turmoil for several years and Azzedine El Mountassir Billah was at the forefront of several prominent disputes, particularly over the issue of to equable treatment for all telcos in the Kingdom.

Morocco Telecom, in which the state still holds a large share, still controls more than 95% of the market, including broadband internet (ADSL). Azzedine El Mountassir Billah focused on unbundling and giving access to the local infrastructure for fixed lines.

Access to network infrastructure to other telecom operators has been a legal requirement since 2007. However, nine years on, the ANRT has been criticising Morocco Telecom for obstructing it.

The battle between the ANRT and Morocco Telecom over unbundling recently heated up with the release on September 26th, and published on October 20th in the Official Bulletin, of a warning by the Agency to Morocco Telecom. The warning points out Morocco Telecom's "partial failure to fulfil its specific regulatory obligations as operator with significant power on the wholesale market for access to infrastructure".

It is natural, therefore that much of the Moroccan press sees the ANRT CEO's dismissal as the end result of the confrontation between the boss of the ANRT and Maroc Telecom's Mr. Ahizoune.

The news site, usinenouvelle.com/ also points to the fact that the ANRT earlier this year approved the ban in Morocco of IP voice services (VoIP), making it impossible to Moroccan access (except to go through a VPN) Skype, Viber or Whatsapp, resulting in widespread anger. In the legislative elections some parties including WFP (which finished second) promised to reverse the ban. But the news site suggests that the lifting of the ban is only for the duration of COP22 (7-18 November) to allow foreign delegates to communicate.


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Monday, October 24, 2016

Morocco Withdraws Unpopular VoIP Blocking


Right from the beginning of the ban by Morocco's National Telecommunications Regulatory Agency (ARNT) of VoIP services such as WhatsApp and Skype, it was clear that it was a ban that couldn't be sustained in the face of public anger. Then, when it was disclosed that the Kingdom had lost at least 320 million dollars (see our story here) due to the ban, the ARNT reversed the blocking. However, instead of publishing an apology or even a simple press release, the ban was quietly reversed. But is it only a temporary lifting?


As Morocco World News reported, the ban was instituted in January on the grounds that free IP-based calling services weren’t licensed to operate as telecom entities in Morocco. The ARNT's’s undisclosed turnaround comes after disgruntled Moroccans expressed their disapproval of the decision, launching campaigns calling on citizens to boycott the three main Moroccan telecommunications agencies: Maroc Telecom, Meditel and INWI. One Moroccan national even went to court to battle the ARNT’s authority to ban these services.

Observers say that the thousands of Moroccans who resorted to VPNs (virtual private networks) to avoid the ARNT’s restriction should not ditch them just yet.

Despite the campaigns by Moroccan citizens and international criticism, some presume that the ban was temporarily lifted as a result of the fast-approaching COP 22 conference taking place in Marrakech in November, and may even be reinstated after the conference ends. COP 22 proceedings will draw government officials, representatives of UN bodies and agencies, intergovernmental and non-governmental organisations and media personnel to the kingdom, many of whom will be relying on VoIP services.

The other scenario is that the ARNT management has been damaged by the ineptitude of their handling of the issue. If so, as one Moroccan commentator put it "there may well be a reshuffling of the deck chairs".

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Saturday, September 24, 2016

Politics May Solve Free Voice Call Ban in Morocco

Moroccan citizens have been angry at the blocking of VoIP calls on the internet and see a ray of hope in the upcoming elections.  Ilyas El Omari, the leader of the Party of Authenticity (PAM) has promised to restore WhatsApp in Morocco if his party wins the legislative elections

Ilyas El Omari, "I will restore WhatsApp in Morocco"

The legislative elections scheduled to take place on October 7.

At a news conference last week, El Omari, secretary general of PAM, promised that if his party is elected and he becomes the head of government, Moroccan citizens will be able to make calls on WhatsApp.

According to a report carried by Morocco World News, El Omari did not provide any detail how he would keep his promise to restore phone service for WhatsApp, nor did he mention unblocking Skype, Viber, Facebook Messenger and all the other VoIP-based communication systems.

There was anger in Morocco since the beginning of this year when the major telecom providers colluded in blocking VoIP-based systems.

It turned out to be a relatively useless exercise as Moroccans quickly adapted to this loss by downloading various alternatives such as VPN (Virtual Private Networks) or using IP-altering programs like Hotspot Shield.

Despite the public anger and citizens' ability to avoid the blocking, Maroc Telecom, Inwi, and Meditel have refused to reverse their decision.

The Justice and Development Party is currently the ruling party since forming a coalition in November 2011. PJD advocates Islamism and Islamic democracy - they have been criticised for not opposing the VoIP blocking.

PAM, said El Omari in a recent interview with al Horra, stands “for the separation of religion from politics. If that means secularism, then we are secular. We stand for the concept of civil state, not a religious one,” El Omari said.

If PAM are elected, Moroccans citizens and business people, hope to be reconnected to the rest of the world on WhatsApp and the other VoIP systems.

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Monday, August 29, 2016

One Moroccan in Two is Connected to the Internet

According to the annual report of the National Regulatory Agency for Telecommunications at the end of 2015, Morocco had 14.5 million internet subscribers, an increase of 45% in one year. About one Moroccan out of two is connected to the internet. In late June 2016, the number of Internet subscribers in Morocco was $ 14.89 million (32.2% up from the end of June 2015)

The number of Moroccans with web subscription to jumped 150% between 2013 and 2015 and 675% since the beginning of this decade. The proportion of the Moroccan population having internet access has reached 42.75% at end-2015, against just over 15% in 2013 and nearly 7% at the beginning of this decade. In late June 2016, penetration rate has reached 43.98%.

Mobile Internet dominates the internet in Morocco with more than 92% connectivity by 2015, about 13.34 million subscribers "up 48.5% compared to 9 million subscribers recorded at the end of 2014.

In late June 2016, the mobile internet customer base in Morocco has amounted to 13.69 million subscribers, an increase of 34.4% year on year, but only 2.62% compared to December 2015.

Mobile telephony in Morocco has reached 43.08 million subscriptions at the end of 2015, down -2.33% year on year. This is the first decline recorded since 2005.

Meanwhile, the average revenue per mobile minute (ARPM "Average Revenue Per Minute") declined by 16% in 2015 to 0.27 dirhams tax per minute, against 0.32 dirhams at the end of 2014, despite an increase of + 10 % of outgoing voice traffic of mobile telephony, which reached 52.87 billion minutes last year.

"Morocco is the country's cheapest Arab area for downloading a volume of 1 GB of data," says the ARNT in a statement - but that increases the pressure on the margins of telecom operators.

In late June, Morocco Telecom, the market leader, had 18.147 million subscribers to mobile telephony in the Kingdom (43.79%), ahead of Meditel (Orange Group) with 31.8% and Inwi (Wana Corporate), with 24.41%.


ANRT’s latest annual report shows that, for the fifth consecutive year, landline phone usage had experienced a steady decline.

According to the ANRT, Morocco’s National Telecommunications Agency, sales of landline phones had peaked in 2010, when an estimated 3.74 million people had landlines in their homes. Since then, this statistic has been on a significant decline.

ANRT’s annual report shows that in 2014, 2.49 million people had landline phones and in 2015, that number went down to 2.22 million.

“This shows a change in consumer habits, with a progressive shift from landline to mobile usage due to the many advantages of total mobility,” said the ANRT.

Just this last June, the number of landline users had dropped down to 2.13 million, with Maroc Telecom dominating 71.24% of the market (Wana controls 26.73% while Medi Telecom controls a mere 2.03%).

The number of mobile phone subscribers reached 43.08 million, a high number in comparison to the landline’s 2.13 million.

It is also important to note the role of the Internet in this equation. With an annual growth of 45% since 2015, the Internet boasts 14.5 millions of users in Morocco. Since many online services allow users to replicate the experience of a phone call, this also contributes to the decline of landline phone usage.

This decline is expected to continue, given the increasing mobile/wireless nature of technology.

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Friday, July 29, 2016

Has Morocco's VoIP Problem Ended?

... or is it just a temporary reprieve?
For the last two days VoIP calls, including WhatsApp, FaceTime, Skype and Viber, have been working again in Morocco when connecting through a Wi-Fi network

Since the afternoon of 27 July, calls through IP (VoIP) using major mobile application are running again. Tel Quel magazine reported that it had tested the functionality of the different applications, repeatedly and say that it is now possible to make voice and video calls from Morocco via these services.

Since January 2016 the National Telecommunications Regulatory Agency (ANRT) had born the brunt of the anger over blocking. It's move, which appears to have been financially motivated, caused  a backlash from Moroccans abroad and at home. Thankfully, a majority of Moroccans soon found technological ways to bypass the blocking and have been able to contact their families without problems.

The ANRT has not commented on  the new situation, their communication department only saying that "there is nothing new since January".  The major telephone companies also say they have not been notified of the changed situation. While this could be a face-saving retreat without fanfare, there is certainly no assurance that the return to normal will continue.

While the free calls work well with a WiFi connection, when the connection is via cellular data networks (3G and 4G), calls still do not work.

This return to normal communications, while possibly only partial, came a day after the publication by the ANRT of the latest figures for the consumption of telecommunications in Morocco. "At the end of Q2 of 2016, the price of mobile communications declined by an annual rate of 23%. At the same time the average bill per Internet customer increased by 4%".   The title of the release was "Mobile Internet stimulates the growth of Internet subscribers".

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Friday, June 24, 2016

Morocco's Telco Agency Forces Meditel to Stop Unlimited Calls Offer


Following on from the public outrage over the National Telecommunications Regulatory Agency (ANRT) attempting to close down free VoIP calls on Skype, WhatsApp and Viber, the agency has set itself on another collision course with the public. The ANRT has ordered the Morocco's second biggest telecom provider to stop offering unlimited calls on its networks. This has many asking who is calling the shots within the ANRT

A source within Meditel says the unlimited calls will stop in early June.

This month Meditel has suspended its offer to a third of its customers during this month and will do the same for the rest of its subscribers during the next two months.

What astounds the public and telco experts is that the directive of the ANRT has been implemented by Meditel to the detriment of thousands of customers who had signed contracts in good faith to receive unlimited calls to all the telco's networks.

While no explanation was provided by Meditel on the reasons for its compliance to the request of the ANRT, experts believe that pressure was exerted in this direction by the operators competitors who sit on the board of the regulatory agency. If this is true then it is time to examine who sits on the ANRT board and resolve any conflicts of interest. It is interesting that another competitor, Maroc Telecom is now offering unlimited calls to fixed line phones through its MTBox Fibre network.

The ANRT's attempt to stop VoIP calls has failed to stop free Internet calls as hundreds of thousands of Moroccans, here and overseas, found technological ways around the blockage.


Maroc Telecom's optical fibre or "Fibre To The Home" has been rolled out and is now available in all major cities of Morocco.

After a successful experimental phase in pilot districts in Casablanca and Rabat, Morocco Telecom now provides service in all major cities of the Kingdom. Two speeds are available: 50 and 100 Mbps. Customers have the choice between an optical fibre access alone or one integrated with MTBox. MTBox Fibre allows unlimited calls to national fixed lines as well as 5 or 10 hours of free calls to national mobiles.

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Friday, May 20, 2016

New Moves in Morocco's VOIP Battle


Morocco's telecommunications watchdog, the National Agency of Telecommunications Regulation (ANRT), remains under fire for casting itself in the role of an Internet policeman. The decision to attempt to block VOIP (Voice Over Internet Protocol) calls on WhatsApp, Skype, Viber and Facebook, has made it very unpopular and now a lawyer has decided to take the regulator to court


The lawyer, Mourad Zaibouh, says there is a "legal vacuum" in the legislation and, "there is no law that prohibits the use of free telephone applications."

At the same time AVAAZ, an internationally respected activist NGO with 44 million members in 190 countries, has joined the fray over the blocking of online games. "Morocco Telecom has just blocked online games in Morocco. Moroccan Gamers require immediate release of the online game of all media, "said AVAAZ.

"The problem is serious! Moroccan professional players who wear the Moroccan flag in international tournaments are also deprived of online access to all the games," says the NGO.

AVAAZ has around 240,000 members in Morocco.

Sources, including Morocco World News are reporting that despite the fact that no official statement has been made about the situation, Moroccan online gamers have been unable to logon to their online games as usual.

An online petition was launched earlier today asking for the immediate release of online games. After only a few hours, the petition was signed by 7304 people. The blockage has caused outraged reactions on social media.

"All the kids now have VPNs"

However, most Moroccans have opted for the use of VPNs (Virtual Private Networks) on smartphones, laptops and tablets and continue to use Skype, WhatsApp and Facebook.

"Everyone knows how to get around the blocks," says Yusseff, a 22 year-old gamer from Boujloud in Fez, who competes under the Moroccan flag in international gaming tournaments. "And, on the street, all the kids now have VPNs."

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Monday, February 29, 2016

Skype Blocking Tarnishes Maroc Web Awards

In another sign of the anger over Skype blocking, the Maroc Web Awards were thrown into chaos when participants withdrew in protest against Morocco’s telecom providers

The story on Morocco World News will cause further embarrassment for the telecom providers who have blocked VOIP calls without providing an alternative. To make matters worse, the providers are the contest's sponsors. Ironically, the Maroc Web Awards are considered the biggest competition involving the creative talent of youth in the MENA region. Its goal is to promote digital arts and creativity.

Writing for the prestigious news website, Youssef Igrouane, reports that amid the acute indignation over the bans on Skype, WhatsApp, Viber, and Facebook, most participants in the annual Maroc Web Awards (MWA) are withdrawing due to the suspension VoiP services.  The Telcos made the suspension effective on Friday.

The participants announced their withdrawal on Facebook, expressing their dismay towards the telecommunications triumvirate, which they say regard their consumers as “sheep.”.

Bilal Aljouhari, a Moroccan YouTuber who was a MWA nominee in the “Personality of the Year” category, announced his withdrawal on Facebook on Saturday. “I can’t participate in a competition that is sponsored by companies that does not care for its consumers, and because of the their decision to ban VoiP services. This is some sort of sick joke,” he said.

After Aljouhari, the withdrawals just kept coming. Marouane Lamharzi Alaoui, a Moroccan engineer, Carte.ma’s CEO, and nominee for the “Video of the Year,” also announced his withdrawal on Facebook. He was nominated for his epic video entitled “From Sahara to the Sky.”

Marouane Lamharzi Alaoui

Alaoui apologised to his voters and organisers for not proceeding with the competition.

The engineer also suggested launching a campaign to file a lawsuit against the regulator ANRT, stating that the ban of the VoiP services is “illegal.”

Social media users launched a campaign to express their anger at the decision to block VoiP services by disliking the official pages of the telecom companies on Facebook.

24 hours after the campaign was launched, the number of the telco's fans have been greatly reduced.

The number of Maroc Telecom’s fans decreased by 163, 674 likes, Inwi by 137,364 likes, and Meditel by 528,415 likes.


With the mounting backlash against the telcos, it will be interesting to see how they, or the regulator ANRT, react. Will they simply try and tough it out, or will they realise that this is a fight that does them no credit.

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Sunday, February 28, 2016

Anger Grows Over Call Blocking in Morocco

This weekend saw Moroccan telcos extend the blocking of VOIP (Skype, Viber, WhatsApp) calls from phones to Wifi connections. The result was that around the world thousands of expat Moroccans were unable to contact their families back in Morocco

Moroccans living in Europe, America and Australasia were understandably angry and have been using social media to call for the government to quickly fix the problem and amend the laws effecting VOIP calls..

The anger spread to Moroccans throughout the Kingdom who were also unable to use Viber or Skype to talk to each other.

While the Telcos - Maroc Telecom, Meditel and Inwi - are indulging in blame shifting, saying the problem is the fault of the regulator, Morocco’s National Agency for Telecommunications Networks, for their part the regulator claims the choking of calls is “in accordance with the law, and that regulations governing the provision of telephone services (VoIP or other) are clear and those services can be provided only by holders of telecommunications licenses operators.”

 It seems to have escaped them that none of the Telcos at the heart of the mess offer any such service.


The situation is proving to be an embarrassment for Morocco, which in so many other areas is embracing new technology. However, this step backwards, fuelled by the desire for increased revenue by the telcos, is the thing that needs to be blocked - not Viber, Whatsapp and Skype.

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Friday, January 08, 2016

Anger Grows Over Free Internet Call Blocking

The move to block Whatsapp, Skype and Viber services in Morocco has evoked an angry reaction from users both in Morocco and around the world. If the National Agency of Telecommunications Regulation (ANRT) or the telecoms thought that they would get away with it without a fight, they badly misjudged the issue. It is widely believed that the decision will have a negative impact on Moroccan society and business



In many areas Morocco has embraced smart technology and alternative energy production. Yet in the field of telecommunication, the blocking of VoIP services is a retrograde step which will impact on Morocco's international image and competitiveness. Here are some of the reasons.

VoIP is an essential part of many businesses

VoIP, or Voice over Internet Protocol, is a method for taking analog audio signals and turning them into digital data that can be transmitted over the Internet. Basically, using VoIP allows you to make calls using software on your computer, or hardware connecting your phone to the internet, to make calls over the internet (to the phone numbers you would usually call) at an extremely reduced cost to that you would have otherwise paid, or in some cases, for free.

Because of the bandwidth efficiency and low costs that VoIP technology can provide, businesses are migrating from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs. A early as 2008, 80% of all new Private Branch Exchange (PBX) lines installed internationally were VoIP.

VoIP solutions aimed at businesses have evolved into unified communications services that treat all communications—phone calls, faxes, voice mail, e-mail, Web conferences, and more—as discrete units that can all be delivered via any means and to any handset, including cellphones. Two kinds of competitors are competing in this space: one set is focused on VoIP for medium to large enterprises, while another is targeting the small-to-medium business (SMB) market.

VoIP allows both voice and data communications to be run over a single network, which can significantly reduce infrastructure costs. Using VoIP is smart business and a country such as Morocco should be embracing this and future technologies, not attempting to force people back to the past.

Users have already purchased bandwidth

Users have been quick to point out that having purchased bandwidth from a provider (Meditel, Maroc Telecom or Inwi) they should be free to use that bandwidth as they please. The "so-called" free calls have in fact been paid for.

The social impacts

VoIP calls on Viber, Whatsapp and Skype are essential for the poorer members of society, who can not afford fixed-line rentals. A huge number of Moroccans use VoIP for staying in touch with relatives both in Morocco and overseas.

Clearer audio communications for people who are hard of hearing is now possible with VoIP services. Two thirds of the frequencies in which the human ear is most sensitive, and 80 percent of the frequencies in which speech occurs, are beyond the capabilities of the public switched telephone networks. VoIP improves video communications for people whose primary mode off communication is sign language.

For sign language VoIP is essential

VoIP services are now regularly used by medical and veterinary professionals for assisting in diagnosis and treatment of patients in remote areas. In such cases VoIP services can mean the difference between life and death.

Another driving force toward VoIP adoption for healthcare organisations is the need for a way to process the hundreds of patient calls received each day. By utilising VoIP and contact centre services, hospitals and doctors offices can process multiple calls at the same time and sort them on a priority basis. VoIP also is now being used to aid communication between doctors and patients by linking them to translators.

The use of Skype for doctors is critical

Education

The use of Skype in education is now recognised universally. In Morocco is it a common teaching resource, particularly in language centres, where it is employed to give students interaction with teachers and native speakers of the languages being taught.

There are now thousands of university courses where on line tutoring and oral examinations use Skype.

Skype in the classroom
Security

The USA takes security seriously and now depends on VoIP in a number of key areas:

The U.S. Commerce Department switched to VoIP for a better emergency broadcast system. Commerce Department VoIP phones allow officials to deliver targeted warnings in an emergency by department — a reverse 9-1-1. And because they are also able to deliver the warnings in text and with flashing lights, even deaf users can be warned.

The US Department of Defence is using VoIP in Iraq and Afghanistan to move communication onto their own more secure networks and for rapid deployment to be more nimble and mobile in times of war. DoD has more than 130 VoIP networks worldwide and is considering a transition agency-wide. The Defence Information Systems Agency’s (DISA) move to VoIP allows them to migrate voice traffic from a network managed by a private company to a private network under total Defence Department control.

The US military has rolled out a VoIP network for the Iraqi police that uses a satellite-based network. This is the only fully functioning Iraqi national command and control network. The VoIP phones and VSAT network were the fastest way to get a network up and running after the toppling of Saddam Hussein by Coalition forces. This VoIP/VSAT network is expected to be used by Iraqi security personnel in various jobs. It enabled calls to be encrypted for secure communications.

The Environmental Protection Agency is using VoIP for its Disaster Recovery Centre. In an emergency, VoIP lets you relocate phones on the fly. EPA chose VoIP as a cost-efficient disaster recovery system. They needed voice and data at a remote Disaster Recovery Centre. They found that deploying VoIP in a normally unmanned building was more cost effective — because implementing a separate voice and data network was expensive and would rarely be used — but it also allowed users to relocate phones on any data network.




The Government in Herndon, VA is using a VoIP system that enables them to broadcast the face of a missing child on all phones.

The Navy has implemented VoIP on all of its active aircraft carriers. VoIP is also supporting a new US Naval Network Operations Centre.

For Arizona’s state agencies, moving from antiquated phone systems to a converged voice over IP network wasn’t merely a good idea, it was the law. They did it to save taxpayer money, of course. But along the way, the state discovered that a converged network not only increases efficiency, it can also boost security. With the old system, fire or police departments who responded to a 911 call, had no way to pinpoint the office from which the call was made. Now their VoIP system automatically identifies the extension, room number and floor, and then notifies capitol security personnel via cell phone or pager

The blame game 

For their part the telcos are now shifting the blame and anger away from themselves by claiming the decision to block VoIP calls was the fault of the ANRT. In a statement on January the 6th the CEO of Morocco Telecom, Abdeslam Ahizoune, ducked the issue and apportioned blame to the ANRT, saying that it was the ANRT which is causing the blockage, and not operators.

The National Agency of Telecommunications Regulation (ANRT) has finally reacted by publishing a statement on January the 7th. The controller invokes the "shortfall" in revenue of operators to explain the recent unexplained blocking service based on VoIP. How one arrives at a "shortfall" given the telecom providers profits is not explained.

For the ANRT, these applications "do not fulfil all the requirements to be in compliance with current regulations," thus justifying that "their suspension is part of the compliance of operators with their obligations obligations under the licenses they hold."

What can the ANRT and Telcos learn from this fiasco?

The ANRT needs to have a serious look at the future of communications, rather than try and remain locked into old technology. The benefits for Moroccan society, the government, business and the telecommunications industry are obvious. Morocco, which is so forward thinking on issues of alternative energy, needs to come to terms with the use of VoIP over any network from any location.

And until the ANRT and the telcos come up with their own free VoIP service, they should step back and revoke all limitations on what are now essential providers of VoIP - Skype, Whatsapp and Viber.


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Tuesday, January 05, 2016

Are Free Internet Calls Being Blocked In Morocco?


Have Whatsapp, Viber and Skype been partially blocked in Morocco? At a time of the year when thousands of people are phoning their relatives around the world many in Morocco have found VoIP applications blocked. The users accuse telecom operators, Morocco Telecom, Meditel and Inwi

Free calls via the Internet are now a standard way of communicating with applications such as Facetime, Whatsapp, Viber and Skype. However, the proliferation of smartphones and free calls has had a significant impact on telecom revenue from traditional calls. It becomes cheaper for the user to use such services "VoIP" than traditional calls.

For several days over the holiday season many internet users were surprised at not being able to use their free applications.


According to Telquel magazine, this is not the first time that operators have been accused of illegally blocking access to these free services. In August 2014, the Ecofin agency reported blockage by Morocco Telecom, of multiple applications: "For two weeks, subscribers of Morocco Telecom complained of not being able to access the VoIP application Viber. Nothing works, either with a 3G or ADSL connection." In 2012, there was also a period of time when Viber and Skype applications were blocked for several days.

Tested by Telquel.ma, the three operators had blocked access to these applications. With Meditel, Morocco Telecom or  Inwi Telquel found it impossible to make a call using Whatsapp. Calls via a wifi connection only worked partially.

The blocking may have only been temporary as when The View from Fez made a Viber call between Morocco and Australia there was no problem. However, other reports say that 3G and 4G users are now blocked from all VoIP calls and that those using Wifi connections will also be totally blocked in the next couple of months.

When Telquel called Morocco Telecom, Inwi and Meditel, none of the operators wished to answer their questions.

Whatever the reasons, the move is at odds with accepted practice and will result in justifiable anger at the telcos.

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Tuesday, July 02, 2013

Maroc Telecom Launches Amazigh Voicemail

Up until this week Moroccan operator Maroc Telecom has offered voicemail in Arabic and French. Now the company has announced that customers can now choose to interact with their voicemail and messages in the Amazigh language.  


In its announcement Morocco Telecom said its move reflects the linguistic diversity of the Kingdom, and will improve access to new information technologies and communication. The operator has been selling handsets adapted for Amazigh since February 2011.

At the same time the Moroccan government has said it will adopt a participatory approach to the development of the law on the formalisation of the Amazigh (Berber) language.

Speaking in Rabat at the opening session of a national conference organised by the Royal Institute of Amazigh Culture (IRCAM) on the "formalisation of Tamazight in Moroccan Constitution: what strategies and measures?"  the head of government, Abdelilah Benkirane stressed that the government program has highlighted the issue of formalising the Amazigh language and defines the methods to include the language in the education system and public life.

Abdelilah Benkirane

He added that the 2011 Constitution is a landmark in the consecration of Amazigh, part of the common heritage of all Moroccans, as an official language of the country, stressing that the formalisation of the Amazigh language is culmination of a process initiated since the royal speech of Ajdir in October 2001 brought a new vision about the Moroccan identity.

Abdellatif Manouni, adviser to His Majesty the King has emphasised the importance of this conference will lead to positive results to help define the next steps for the implementation of the constitutional provisions the formalisation of the Amazigh language.


For his part, the president of the IRCAM, Ahmed Boukous, noted the deep meaning of the formalisation of the Amazigh language, adding that the new constitution marked a turning point in the future of the language in Morocco.

Note: The Fez Festival of Amazigh Culture begins July 5th

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Thursday, February 14, 2013

Moroccan News Briefs #86


It was a joke - that backfired

Vivendi was put in the position of having to deny pressure to freeze the sale of its shares of Telecom Morocco. Late last week, the satyrical magazine, Charlie Hebdo, went to press with a story that French leader François Hollande had ordered Vivendi to delay the sale of its 53% shares owned by the French group in the capital of Morocco Telecom, until the end of the war in Mali. The goal, according to the magazine, was to allow the French authorities to monitor telephone conversations carried on Malian territory. But according to Vivendi, none of this is true.


"Vivendi denies in the strongest terms with the allegations contained in the article according to which Vivendi would" freeze the sale of its Moroccan subsidiary telephony, because it is essential for the Islamists of AQIM to be wire-tapped. " "The Elysee has not intervened with Vivendi. The process of a possible sale of Telecom Morocco continues and discussions are held with several potential partners," said Vivendi. Adding that "contrary to what the article, the first telephone operator in Mali is not Morocco Telecom but Orange with a market share of 60%.


Al Gore to speak in Morocco

The Moroccan company Menatec is organizing the Green Economy Forum, the first edition of which will take place on Thursday March 21, at the Mohammed VI International Conference Centre in Skhirat. This international event, presided over by HRH Princess Lalla Hasna, will be dedicated to promoting the green economy and sustainable Morocco.

As a special guest, Al Gore, will share his expertise and defend his vision of a global economy focused on sustainable growth. The Forum will gather professionals, local representatives, investors and intellectuals from the around the globe: Germany, Brazil, Canada, Spain, Untied States, France, India, Italy, Switzerland, UAE, and Great Britain.


Morocco reports Swine Flu case

According to the Moroccan Health Ministry a 40-year-old fisherman died in Dakhla, a town in the southern part of Western Sahara, after becoming infected with the AH1N1 swine flu virus.

There are 11 more cases of fishermen from the same boat who have picked up the virus, the ministry said. The flu cases were reported by the Regional Health Directorate in southern Western Sahara, which is administered by Morocco.

The man who died was “infected with a chronic disease,” the ministry said without specifying what that disease might be, adding that his 11 shipmates infected with the virus “are not showing any serious symptoms.” Apparently, the man died on board the fishing boat and, when it docked at the port of Dakhla, health authorities sent a medical team to test the rest of the crew and undertake precautionary measures.

When other cases of swine flu were detected, and even though none of those infected are showing serious symptoms, the ministry issued an alert at different health facilities to determine how to respond if additional cases turn up.

Although the World Health Organization in August 2010 declared the AH1N1 flu pandemic to be over, isolated cases of the disease have continued to appear over the past few months, specifically in Argentina, Israel, Palestine and Brazil. In Brazil, 133 people died in July 2012 after becoming infected with the swine flu virus.


Moroccans learn Chinese for only 200 dirhams year


Strange as it may seem Mandarin is now fashionable in Morocco. More young Moroccans want to learn Chinese than ever before. While some will take courses in private, others are attending the Confucius Institute in Rabat. Created in 2009, the Institute is at the Faculty of Letters and Human Sciences of the University Mohamed V-Agdal.

For only 200 dirhams, students and faculty of this university have the privilege of attending Mandarin classes. Students from other faculties pay 300 dirhams year. Civil servants and other employees, tpay 1500 dirhams. The courses include access not only to two hours tuition per week, but also activities organized by the Institute, such as poetry classes, dance, cooking or martial arts. Courses are taught in lecture halls and in the Faculty of Letters of the University. Nearly 200 Moroccans were registered this year to monitor progress. Courses are taught by Chinese professors.

Many more Moroccan businesses close their doors 

Approximately 133 Moroccan companies were closed, 101 operations downsizing and 8232 workers were laid off between January 2011 and September 2012 due to the economic crisis that hit Morocco.  According to the Moroccan Ministry of Employment business closures and downsizing have affected mostly small firms (less than 50 people) in the industrial sector (textiles and leather in particular) and services.  The regions of the Grand Casablanca, Meknes and Rabat-Salé-Tafilalet were most hard hit.

At thew same time, the Moroccan Minister of Economy and Finance, Nizar Baraka, announced more bad news: the budget deficit is at 7.1% of GDP in 2013, against a forecast of 4.8%. Baraka, who presented the preliminary results of the Moroccan economy in 2012, justified the increase in the budget deficit in 2013 by "external shocks related to the increase in raw materials and energy, and supporting domestic demand, through the Compensation Fund, as well as measures taken by the government to stimulate the national economy." He also attributes the increase in the deficit to GDP "accelerating the pace of execution of capital spending in the second half, an increase of 2.5 billion dirhams (dirhams) compared with initial forecasts''.


Wedding fever

This is possibly suitable to post on Valentine's Day... the wedding business is one area of economic growth in Morocco. According to the latest statistics more than 364,000 marriages were registered in Morocco in 2011. The Ministry of Justice and Liberties, have registered some 364,367 cases of marriage in the year 2011.


These statistics report some 364,000 cases of marriage recorded in 2011, against 325,212 cases in 2010 (12.04 pc) and 328,362 cases in 2009. According to the same source, some 56,198 divorces were registered in 2011, against 56,016 cases in 2010 and 55,255 in 2009.


Feel like dancing?  Salsa Latina in Casablanca

 A drop of sensuality and Latin passion will seize the White Tower Sofitel for three days from February 22 to 24. The Salsa Festival is inviting dance enthusiasts to participate in evening events and workshops - all open to the public.


The workshops will be held Saturday and Sunday in three large rooms, with a capacity of one hundred people. Forty-two dance workshops for all levels will be led by superstars such as Adolfo Indacochea (Peru), Andrea & Stefania (Italy), Skelia Dancers (Italy), Dancing Dragons (Spain), Bersy Style (Venezuela and Spain) Julio Volcano (Venezuela), Pablo & Laura (Spain), Kimo (Germany). The courses, lasting one hour each will continue throughout the two days. Lessons in bachata, afro-rumba, kizomba, cha cha cha, reggaeton and samba as well as many other dance lessons will be provided.


Dance at the French Institute in Fez


Tonight (14th) - Returning Home Late - The Nacera Belaza Dance Company
The event starts at 1900 at Dar Batha 15, Rue Salaj, Fez Medina

Returning home after the end of the training provided by the choreographer Nacera Belaza bound African dancers. The training is based on the search for a dialogue between traditional dance and contemporary writing, present in the cultural identities of both countries. The event is run with the support of the French Institute in Paris


 Agadir Film Festival runs out of cash and is postponed

The 10th edition of the Festival "Cinema and migration" Agadir has been postponed. This edition was to have been held from 4 to 9 March. The reason is "lack of funds", organizers said. Attempts  to upscale the festival and organize an international competition "could have been" a mistake and said they were unable to attract "sponsoring adapted to the scale of the action". The organizers of the festival initiated by the Association "Al Moubadara Attakafia" (Cultural Initiative) complained they were forced to take this decision after a record grant application has been filed with the commission to support the organization of festivals. They indicated that selection of the best films made ​​between 2011 and 2012 had been completed and that substantial sums by way of organizational costs of obtaining and transporting films have been incurred by the association in the preparation.



Happy Valentine's Day to our readers


Morocco World News (MWN) recently interviewed several Moroccans about what Valentine’s Day represents to them and whether or not it is worth celebrating.

On the one hand, several Moroccans expressed a negative attitude towards Valentine’s Day, stressing that observing it is but a waste of time. “Valentine’s Day doesn’t mean anything to me. I don’t believe in it,” Sarah Boutafi, a masters student told MWN. “It hasn’t changed anything in my life so far,” she explained. “Most Moroccans do not celebrate the event; all they do is blindly imitate the West,” said Meryem, a Moroccan teacher of English. “Celebrating this sort of event is against our conservative traditions.”

“The youth of today only waste their time indulging themselves in this triviality,” a Moroccan mother of four children told MWN. “I think Moroccan youth must think about something practical and more serious that can positively affect their day to day life,” she added.

For Ikram, a graduate student in Fez University believes that this celebration has nothing to do with reality. “Saint Valentine’s Day does not exist in our religion and is not adequate with our culture and traditions. Instead of making such a fuss it would be better to show some affection to our mothers, fathers and family,” she said.

Other Moroccans, however, hailed this celebration, believing it is a golden opportunity to know their fellow citizens more deeply, to intimately identify with them, and to reunite with one another.

Rachid Acim, a young Moroccan poet and writer, has a different take about the holiday. “Valentine’s Day is a day of love par excellence. For many youths, it is a moment in which they can recall their soul-mates,” he said. “A red rose may be evocative of love. A lovely postcard can fulfill the same purpose.” Mr. Acim added that he respects “all people’s ways of expressing love.” “As I view it, love is not in need of a day to be expressed. All our days should be predicated on love. It’s our essence and the objective of our being,” he continued.


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Monday, November 05, 2012

Internet Outage @ The View from Fez

Regular readers will have noticed our spectacular silence over the last few days. This was caused by a telephone and Internet problem due to heavy rain. The Maroc Telecom technicians have returned to work today, after the Eid holiday and so we are now up and running again. So stay tuned!

Cheers
The Team @ The View from Fez


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Wednesday, July 11, 2012

Maroc Telecom to Shed 2000 Staff to Boost Profits

Mixed news from Maroc Telecom. Bad news for 2000 staff, and good news for shareholders. Morocco's biggest telecom group, has asked for voluntary redundancies to cut its workforce by at least 11 percent as the Vivendi subsidiary tries to boost margins. This comes at a time when Morocco is in desperate need of employment.

Analysts said the plan, launched this month, may result in annual savings worth at least 300 million dirhams ($33 million) after costs to pay off the 1,500-2,000 staff Maroc Telecom is targeting out of a 13,700-strong workforce.

"The plan will affect mostly operations in Morocco and aims mainly to convince staff close to retirement age to leave," said one of the two sources, both of whom spoke on condition of anonymity. Maroc Telecom was not available to comment.

Earlier this month, Vivendi's French telecom unit SFR unveiled plans to make 500 million euros ($613 million) cost cuts in 2013 on top of the 450 million targeted for 2012 as it grapples with low-cost competition.

"Maroc Telecom is implementing a broader strategy by Vivendi to cut costs. The telecom market in Morocco is reaching maturity, so operating costs must be reduced to protect shareholders' value," a Casablanca-based analyst said.

"Wages are by far the biggest capex for Maroc Telecom and the redundancy plan should enable Maroc Telecom to keep its net margin at 40 percent," the analyst said.

Maroc Telecom, Vivendi's second-most lucrative subsidiary after SFR, has seen revenue growth slow mostly because of growing competition in Morocco, its main source of income.

The company, which has subsidiaries in Burkina Faso, Gabon, Mali and Mauritania, has about 2,700 employees outside Morocco.

"There are concerns about revenues from Africa declining especially from Mali where the unrest has yet to show its impact on telecom operators active there," a trader said.

Maroc Telecom's net profit fell 15 percent to 8.1 billion dirhams ($968 million) in 2011 after turnover shrank 2.5 percent to 30.8 billion. ($1 = 8.9731 Moroccan dirhams = 0.8160 euro)


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Friday, April 06, 2012

Anger Continues over Vivendi’s Maroc Telecom Crippling the Internet


Reda Yamani, writing for Morocco World News, reports on the continuing anger around Morocco at the cynical reduction of Internet services and the damage it is causing.

Six months after Vivendi’s Maroc Telecom blocked all VOIP applications in Morocco, the sole landline internet provider in Morocco brings the internet to a practical euthanasia. The sole ISP that controls the Moroccan landline and ADSL internet market decided to block both desktop and smart phone VOIP providers such as Skype, Viber, Teamspeak, Tango, Vonage and others.

Maroc Telecom went all the way to pulling the plug on the internet’s most popular apps and along the way also pulled the plug on Moroccans’ sole affordable means of communication with it’s large immigrant population that bring yearly billions of dollars in hard currency to the needy country.

Maroc Telecom, a publicly traded company, has posted some of the country’s largest profits over the last decade. Not surprisingly, Maroc Telecom’s monopoly has allowed the company to maintain what some experts consider the highest per minute domestic and international call rates in the world. Also the ADSL service performance is a far cry from what they advertise. A 20 megabite per second connection usually delivers on average 5.5 mbps.

Shortly after the VOIP shutdown, and pressured by enraged Moroccans who consider these actions as commercial bullying, Maroc Telecom “unblocked” access to VOIP, which in reality was nothing but a smoke screen. What Maroc Telecom in fact did is allow minimal access to VOIP’s servers while reducing the sound quality by dropping UDP Packets (VOIP data packets) to a point that it made the connection unusable.

To add insult to injury, for the last three weeks Morocco has been left by Maroc Telecom with an agonizingly poor internet connection that barely delivered 5% of the advertised speed, making the internet barely suitable for email (without attachments of course). The excuse: an optical underwater cable that was cut somewhere at 500 meters in depth between the cities of Larache and Marseille (France). Did Maroc Telecom send a text message with any kind of status update to their subscribers? No. Did Maroc Telecom offer a refund for services not rendered? Certainly not.

Did Maroc Telecom send any kind of notifications to their subscribers and offer them any remedies? No. Subscribers were left in the dark changing cables, kicking computers, and dialing 115 for customer service, that of course costs 1.00 DH. Customer service’s answer (after several failed attempts to get through, each costing one more dirham): “Let me start a case and a technician will check to see if there are any issues in your area,” an answer that suggests complete amateurish incompetence and more revealingly a complete dishonest and unethical business practices.

How does this affect Moroccans?


1- Moroccans living overseas

Moroccans, including students and migrant workers in Europe and elsewhere are no longer able to talk to their families and are forced to use cost-prohibitive long distance calls in already precarious economic conditions.

2- For the professional

Moroccan young educated professionals who have capitalized on new technologies and turned to Europe and the US to use their otherwise unemployed skills, have seen their hopes and dreams shattered by the sole ISP in the country who refuses to act with transparency and social responsibility.

In this day and age Internet service is a crucial part of a country’s infrastructure and Maroc Telecom’s inability and obvious incompetence is holding the future of a whole generation hostage to its commercial interests.

With a legal vacuum that leaves Moroccan consumers open to abuses, thousands of Moroccans turned to Maroc Telecom’s “fan page” to vent their frustrations that see the internet as the window to cultural and economical freedom that breaks with “Morocco’s old ways” embodied in Maroc Telecom’s old ways.

Some have even suggested not paying the next internet bill.

The moral of the painful story: as long as Maroc Telecom has a monopoly on the telecommunication infrastructure, the consumer will suffer and Morocco’s path to global competitiveness will be hampered.


Thanks to Morocco World News for this article.
Keep up with the news on Morocco World News




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