Maroc Telecom - not very smart.

Maroc Telecom needs to lift its game. For the third time time in three months the district where we live has suffered an internet and phone outage. Why? Because someone (we suspect the same people) regularly steals several metres of bundled cables. The first time it happened we suggested to Maroc Telecom that they bury the cable in a pipe in a wall so as to make it safe. They said nobody was going to steal it again. It happened a month later

The second time it happened they said they would try putting it on a neighbour's roof. Not smart.

This time? The third time? Yes, back on the roof.

Now I know our neighbourhood is not Batha or one of the riad-packed gucci locations - but we do need modern communications. In our street there is a restaurant who needs to take bookings and if any of the other neighbours has an emergency they know they can use our phone. We have old people, people who get ill and young children who get sick... and, no, we are not corporate clients or high-end users - we are little people trying to help our community.

So, when we have the cable stolen we expect it repaired pretty quickly - after all, it is not rocket science. Nobody at Maroc Telecom could tell us why it took SIX DAYS!!! Yes folks, six days to fix a problem that could have been done in a couple of hours by a competent technician.

The really bad thing about this latest telecom failure was that it coincided with the start of the Fez Sacred Music Festival - so The View from Fez would like to apologize for not bringing you the same standard of photographs and behind the scenes gossip as we did last year.


Tags: Moroccan Morocco Fes, Maghreb news